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Universal Orlando Resort Disability Assistance

Illumination's Minion Cafe Pickup

Assistance Overview Hearing Impaired Wheelchair/ECV Service Animals Prosthetics Visually Impaired


Universal Orlando Resort strives to provide a welcoming, inclusive environment to ensure all guests have a great experience when visiting the Universal Studios Florida and Islands of Adventure. Use the Universal Orlando Resort Guide for Rider Safety and Accessibility document to learn more. Because of their desire to ensure everyone visiting has a great time, they offer assistance for guests with all types of disabilities including the following:

  • Services for Guests who are Deaf or Hard of Hearing
  • Services for Guests using Wheelchairs
  • Service Animals
  • Guests with Prosthetic Limbs
  • Guests using Oxygen Tanks
  • Accommodations for On-site Hotel Guests with Disabilities
  • Guests with Vision Disabilities

Disability Assistance for Hearing-Impaired Guests

American Sign Language interpreters are available at select shows in Universal Studios Florida and Universal’s Islands of Adventure. This service is available daily for no charge. Shows that will have an interpreter are listed on the guide map.

Universal Studios Florida and Islands of Adventure offer closed captioning and assistive listening devices for a deposit.  Guidebooks, as well as attraction scripts, are available at Guest Services in Universal Studios and Islands of Adventure.  In addition, Telecommunication Devices for the Deaf (TDDs) can be found at Guest Services Offices and Health Services.  Finally, pay telephones with amplification can be found throughout both theme parks and CityWalk.

Show Scripts are available at the following shows.

Islands of Adventure

Universal Studios

Captioning is available at the following attractions:

Islands of Adventure

Universal Studios

Disability Assistance for Guests in Wheelchairs

All Universal Orlando Resort’s shopping and dining facilities are wheelchair accessible.  Additionally, the outdoor stage shows have an area reserved for guests with disabilities.  Also, all queues with the exception of Pteranodon Flyers are fully accessible by wheelchair.  Finally, each attraction has specific boarding requirements, please see Universal Orlando Resort Rider’s Guide for specific attraction information.

Numerous attractions at Universal Orlando Resorts allow the guests to remain in their manual wheelchairs throughout the ride.  However, none of the rides at Universal Orlando Resorts will allow a guest in an electric wheelchair or electric convenience vehicle (ECV) to remain in their chair, except the Hogwarts Express. However, a manual wheelchair can be provided for the guest at each of those locations that the guest remains in for the duration of the ride.

The following attractions will allow the guest to remain in a manual wheelchair:

Islands of Adventure:

Universal Studios:

Guests must adhere to Universal’s safe usage policy for powered mobility devices. Guests using powered mobility devices must operate them at a safe speed equivalent or slightly slower than surrounding pedestrians; powered mobility devices are prohibited on escalators and must utilize elevators; Guests using powered mobility devices must power down and remove keys (as applicable) when left unattended; Guests using powered mobility devices are responsible for any harm, damages, or injury caused to any person or property caused by the powered mobility device user’s intentional, reckless, or negligent usage of the powered mobility device; the Park is not responsible for any harm or damage caused to any powered mobility device by other Park Guests, or while a powered mobility device is left unattended, or while a powered mobility device is used in violation of these rules.

Service Animals

Service Animals are always welcome at Universal Orlando merchandise locations, restaurants, attraction queues, and most locations at Universal Orlando.  In addition, portable kennels are available for your animal while you enjoy many of Universal’s rides. Please contact an attendant at any of the rides or shows for further assistance.

Walking areas are available for your service animal at the following locations:

Islands of Adventure

Universal Studios

Disability Assistance for Guests with Prosthetic Limbs

Due to the nature of certain attractions Universal Orlando requires all guests riding the following rides to remove all prosthetic limbs. This is to avoid loss due to ride force as well as prevent hazards.

Islands of Adventure

Universal Studios

Disability Assistance for Visually Impaired Guests

Many of the attractions can accommodate a guest with a white cane or provide a basket or receptacle in which to place the cane in the ride vehicle.   Some of the attractions require the cane to be collapsed.  Other attractions do not allow canes on the ride due to the risk of potential hazards.  However, the risks include loss due to the force of the ride or hazards to other guests.  At these rides, the Attraction Attendant will hold the white cane once the guest has boarded the ride and provide the cane as soon as the ride comes to a stop.

The attractions where the cane will be held by Attraction Attendant include:



Attraction Assistance Pass

Finally, for those guests whose disability prevents them from waiting in the line queue may obtain an Attraction Assistance Pass.  Visit Guest Services for details and to obtain a pass.  Once the pass is obtained the rider will approach the Attraction Attendant who will then provide the guest with a return time that matches the current queue time.  Finally, when the guest returns, they will then enter through the Express Pass Entrance and wait in the shorter line.  This Attraction Assistance Pass doesn’t provide immediate access to the ride, but does provide a shorter wait for the ride. In addition, guests will need to visit the IBCCES Individual Accessibility Card (IAC) to register. Once all requirements for IBCCES Individual Accessibility Card are met, a Universal Orlando Team Member will contact the cardholder to discuss their request for an attraction queue accommodation.

Universal Orlando Resort Free Quote

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