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Universal Orlando Resort Disability Assistance Guide

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Assistance Overview Hearing Impaired Wheelchair/ECV Service Animals Prosthetics Visually Impaired

Overview

Universal Orlando Resort strives to provide a welcoming, inclusive environment to ensure all guests have a great experience when visiting Universal Studios Florida, Islands of Adventure, Epic Universe, and Volcano Bay. Use the Universal Orlando Resort Guide for Rider Safety and Accessibility document to learn more. Because of their desire to ensure everyone visiting has a great time, they offer assistance for guests with all types of disabilities, including the following:

  • Services for Guests who are Deaf or Hard of Hearing
  • Services for Guests Using Wheelchairs
  • Service Animals
  • Guests with Prosthetic Limbs
  • Guests using Oxygen Tanks
  • Cognitive Disabilities
  • Accommodations for On-site Hotel Guests with Disabilities
  • Guests with Vision Disabilities

Disability Assistance for Hearing-Impaired Guests

American Sign Language interpreters are available at select shows in Universal Studios Florida, Islands of Adventure, and Epic Universe. Please email requests with a minimum of 14 days advance notice to signlanguageservices@universalorlando.com. You will be contacted prior to your visit to confirm arrangements.

Universal Studios Florida and Islands of Adventure offer closed captioning and assistive listening devices for a deposit.  Guidebooks, as well as attraction scripts, are available at Guest Services in Universal Studios and Islands of Adventure.  In addition, Telecommunication Devices for the Deaf (TDDs) can be found at Guest Services Offices and Health Services.  Finally, pay telephones with amplification can be found throughout both theme parks and CityWalk.

Show Scripts are available at the following shows.

Islands of Adventure

Universal Studios

Epic Universe

Captioning is available at the following attractions:

Islands of Adventure

Universal Studios

Epic Universe

Disability Assistance for Guests in Wheelchairs

All Universal Orlando Resort’s shopping and dining facilities are wheelchair accessible.  Additionally, the outdoor stage shows have an area reserved for guests with disabilities.  Also, all queues with the exception of Pteranodon Flyers are fully accessible by wheelchair.  Finally, each attraction has specific boarding requirements, please see Universal Orlando Resort Rider’s Guide for specific attraction information.

Numerous attractions at Universal Orlando Resorts allow the guests to remain in their manual wheelchairs throughout the ride.  However, none of the rides at Universal Orlando Resorts will allow a guest in an electric wheelchair or electric convenience vehicle (ECV) to remain in their chair, except the Hogwarts Express. However, a manual wheelchair can be provided for the guest at each of those locations that the guest remains in for the duration of the ride.

The following attractions will allow the guest to remain in a manual wheelchair:

Islands of Adventure

Universal Studios

Epic Universe

Guests using powered mobility devices at Universal Orlando Resort must follow safety policies to ensure a smooth and safe experience. Devices must operate at walking speed or slower and are prohibited on escalators — elevators must be used instead.

When unattended, devices must be powered off and secured. Guests are responsible for any injury or damage caused by improper use. Universal is not liable for damage resulting from misuse, unattended devices, or actions by other guests.

Service Animals

Service Animals are always welcome at Universal Orlando merchandise locations, restaurants, attraction queues, and most locations at Universal Orlando.  In addition, portable kennels are available for your animal while you enjoy many of Universal’s rides. Please contact an attendant at any of the rides or shows for further assistance.

Walking areas are available for your service animal at the following locations:

Islands of Adventure

Universal Studios

Guests may experience the following attractions with their Service Animal:

Islands of Adventure
Universal Studios
Epic Universe

Disability Assistance for Guests with Prosthetic Limbs

Due to the nature of certain attractions Universal Orlando requires all guests riding the following rides to remove all prosthetic limbs. This is to avoid loss due to ride force as well as prevent hazards.

Islands of Adventure

Universal Studios

Epic Universe

Disability Assistance for Visually Impaired Guests

Many of the attractions can accommodate a guest with a white cane or provide a basket or receptacle in which to place the cane in the ride vehicle.   Some of the attractions require the cane to be collapsed.  Other attractions do not allow canes on the ride due to the risk of potential hazards.  However, the risks include loss due to the force of the ride or hazards to other guests.  At these rides, the Attraction Attendant will hold the white cane once the guest has boarded the ride and provide the cane as soon as the ride comes to a stop.

The attractions where the cane will be held by Attraction Attendant include:

Islands of Adventure

Universal Studios

Epic Universe

Attraction Assistance Pass

Finally, for those guests whose disability prevents them from waiting in the line queue may obtain an Attraction Assistance Pass.  Visit Guest Services for details and to obtain a pass.  Once the pass is obtained the rider will approach the Attraction Attendant who will then provide the guest with a return time that matches the current queue time.  Finally, when the guest returns, they will then enter through the Express Pass Entrance and wait in the shorter line.  This Attraction Assistance Pass doesn’t provide immediate access to the ride, but does provide a shorter wait for the ride. In addition, guests will need to visit the IBCCES Individual Accessibility Card (IAC) to register. Once all requirements for IBCCES Individual Accessibility Card are met, a Universal Orlando Team Member will contact the cardholder to discuss their request for an attraction queue accommodation.

Universal Orlando Resort Free Quote

Start planning your Universal Orlando Resort Vacation with The Magic For Less Travel. Use the form before to request a free no-obligation quote, and one of the counselors will get in touch with you to begin planning.

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