Downtown Disney/Disney Springs at Walt Disney World Resort

Downtown Disney Guide

General Downtown Disney Info Downtown Disney Map

West Side Pleasure Island Marketplace

Disney Springs Expansion Guide


About Downtown Disney

Downtown Disney, located at the Walt Disney World Resort, is full of dining, entertainment and shopping opportunities. Entertainment at Downtown Disney area takes place throughout the day and into the night with a wide array of acrobatic artistry, art, theater, live music, special events, boating, and fountains for children to play in. Additionally, there are some great backdrops for family photos in and around Downtown Disney. Admission and parking are complimentary. Currently, Downtown Disney is comprised of three sections: West Side, Pleasure Island, and Marketplace. However, Downtown Disney is transitioning into an updated shopping, dining, and entertainment district, which will eventually be called Disney Springs.  

Back in March 2013, Disney officially announced Disney Springs – a multi-year transformation of Downtown Disney. Disney’s goal is to create a welcoming, comfortable space where families can relax, be entertained, wander in and out of unique and distinctive shops or enjoy a world-class dining experience. Disney Springs will be a timeless and vibrant place that celebrates the turn-of-the century lakeside towns that dotted the Florida landscape.

Drawing inspiration from Florida’s turn-of-the century lakeside towns and natural beauty, Disney Springs will include four outdoor districts interconnected by a flowing spring and vibrant waterfront. A new gateway with a signature water tower and grand entry, will welcome guests into the Town Center, which is oriented around a series of bubbling natural springs, and will be encompassed by 3 additional neighborhoods: The Landing, Marketplace and West Side – each with its own distinct charm and atmosphere.

  • The Town Center, which offers a sophisticated mix of shopping and dining along with a promenade where guests can relax, refresh and reconnect. Town Center will be built with a Spanish style architecture, drawing from a rich history of explorers that landed in Florida centuries ago.
  • A colorful and thriving commercial district called The Landing, with inspired dining and beautiful waterfront views, will feature an older look with rustic buildings that look like they’ve been around for decades.
  • A West Side that provides an exuberant atmosphere with lively entertainment, along with a more industrial feel, adding new seating areas atop an elevated platform that offers both shade and an overlook to the activity below.
  • The family-friendly Marketplace that will continue to delight guests of all ages by combining new experiences, such as an over-the-water pedestrian causeway, along with classic Disney favorites, including an expanded World of Disney store.


Like all Disney theme parks and attractions, Disney has anchored the entire experience around a story that gives Disney Imagineering the ability to deliver on a legendary place. The story of Disney Springs begins at the new Town Center, which is oriented around a series of bubbling natural springs that first attracted settlers to the area. Built around one of these natural tourist destinations, Disney Springs grew into a timeless and vibrant place for shopping and dining. It’s not unlike many of the urban developments that can be found in other cities today – really old buildings that have been lovingly restored. Disney Springs will tell the story of a town that grew up over time, but lovingly restored, has kept all of its charm and history, and now sits squarely in the modern day.

Disney Springs will feature an eclectic and contemporary mix of offerings from Disney and other noteworthy brands. From boutique shops to unique flagship anchor stores, guests will be able to explore a variety of shopping and dining experiences and discover offerings unlike any other currently available in Central Florida.

Once complete, Disney Springs will expand from 75 to more than 150 shopping, dining and entertainment venues, featuring some of the world’s most iconic brands and restaurants. The expansion will open in phases and is expected to completed in 2016.  Visit our Disney Springs Expansion Guide for more info or to see photos.

Downtown Disney also has an extremely active Twitter presence. Make sure to follow along for the latest updates.

General Downtown Disney Information


Guest Services

Guest Services at Downtown Disney area is located in Disney Marketplace. Services include guidebooks for guests with disabilities, distribution of handheld captioning devices, wheelchair, ECV & stroller rentals. Hours are from 8:30 a.m. to 11 p.m. on Sunday – Thursday and 8:30 a.m. to 11:30 p.m. Friday and Saturday.

ECV, Wheelchair & Stroller Rentals

Electric Convenience Vehicles (ECVs), Electric Standing Vehicles (ESVs), wheelchairs and strollers are available for rent at the Guest Relations building in Downtown Disney Marketplace. The ECV rental fee of $50 per day. The wheelchair rental fee is $12 per day. The fee to rent a stroller is $15 per day for a single-passenger stroller (double strollers are not available). All Downtown Disney rentals include a $100 refundable credit card deposit is required per unit rented at the Downtown Disney area. The rented unit must be returned to the original rental location to receive a credit card deposit refund.

Automated Teller Machines (ATM) & Credit Cards

An ATM presented by Chase can be found:
• Near the House of Blues restaurant
• Near Starbucks on the West Side
• Inside the World of Disney Store
• Near the Once Upon a Toy shop
• Near Marketplace Snacks

Visa, American Express, Diners Club Card, Discover, JCB International, AND MasterCard are accepted at Downtown Disney stores. Guests with charging privileges can also use their MagicBands. Traveler’s checks and cash are also accepted.

Merchandise Shipment

For guests staying at a Disney Resort hotel, purchases made at Downtown Disney shops can be delivered to the Guest’s room prior to checkout. Purchases made at Downtown Disney shops can also be shipped home via UPS or FedEx.

Valet Parking

Valet parking at Downtown Disney sees prices starting at $10 for the first 2 hours. The maximum cost for valet parking is $20 for 3 or more hours. Please note: Payment will be collected at time of pick-up; gratuity is not included in the cost. Valet parking is available in front of Cirque du Soleil on Disney’s West Side.

If you have a Tables in Wonderland membership, valet parking is free with a dining receipt.

Bus Transportation, Driving & Parking

Transportation to and from the Downtown Disney area is complimentary and offered as one of the benefits to Guests staying at a Disney Resort hotel. Currently, the only bus stop at Downtown Disney is found at the Downtown Disney Marketplace. Marketplace bus service runs from 8:00 a.m until 2:00 a.m. Once Disney Springs is completed in 2016, a new single location for the bus transportation service will replace the current Downtown Disney bus stop.

For Park Guests choosing to drive to Downtown Disney, complimentary self-parking is also available. With the current construction taking place, a few of the former parking lots have been closed. The current parking details are:

Parking and Pathway Developments

Parking closures: Lots A-G

Guest parking will remain available in other locations including:

  • Parking lots O, P, Q
  • New parking garage on the West Side
  • Team Disney, Casting and SunTrust (during peak times)
  • Speedway Gas Station lot (during peak times)

Entrances 1 and 2 are closed for vehicular traffic. Guests may continue to use Entrance 3 (across from Team Disney) and Entrance 5 (across from Disney’s Typhoon Lagoon Water Park) to access the property. Hotel Plaza Boulevard, Entrance 1 (across from Casting/SunTrust) and Entrance 3 (across from Team Disney) are the only crosswalks available for pedestrian traffic.

Guests will not be able to enter/exit through Bridge 2 (near Raglan Road) to access the Pleasure Island area. The only access into the Pleasure Island area will be through Bridge 1 (by Riverboat Square) and Bridge 5 (formerly Bridge 4; main walkway between Pleasure Island and the West Side). In addition, the pedestrian boardwalk along the waterway near Paradiso 37 is closing. Guests may use the new walkway from the Marketplace to the West Side as an alternate.

The first parking garage, The West Garage, has opened at Downtown Disney. This garage is located on the West Side and features five stories with approximately 4,000 spaces. In addition, above each space are lights which indicate if a spot is full or not. (Green means the space is available to park in, red means the spot is full. Also, there are some spots with a blue light which indicates that it is a handicapped spot.) The garage will remain complimentary for guests to utilize.

To see a map with directions to Downtown Disney, click here.


Downtown Disney Ferryboat Schedule

Downtown Disney Internal Water Shuttle – 10:30 a.m. – 2:00 a.m.
Dock-to-dock service between Marketplace and West Side. Runs approximately every 20 minutes. The last guest pick-up is at 1:30 a.m. Look for Red flags and signs.

Disney’s Port Orleans Resorts – 10:00 a.m. – 11:30 p.m.
Departs Marketplace Dock approximately every 20 minutes. Look for Yellow flags and signs.

Disney’s Old Key West & Saratoga Springs Resorts – 10:30 a.m. – 11:30 p.m.
Departs West Side Dock approximately every 20 minutes. Look for Blue flags and signs for Disney’s Saratoga Resort & Spa and Green flags and signs for Old Key West.

Other Useful Information

• Proper dress is required at Downtown Disney area. Shirt and shoes must be worn at all times.
• With the exception of service dogs for Guests with disabilities, pets are not permitted in the Downtown Disney area.
• Baby changing stations are located in the restrooms.

For additional Downtown Disney information, call 407-WDW-2NITE.

TheMouseForLess Tips

My family LOVES Downtown Disney. My kids are older now (11 and 14) and would just as soon go to DTD than to any of the parks!

The one thing we do on every trip is to eat at Rainforest Cafe. Yes, it’s crowded and a bit over-priced on the food, but we ate there on our first trip and we have on every trip since. We drive to Disney, so we usually get there a day or so before we have to check in at Disney…Rainforest Cafe is our way of “welcoming” ourselves to our vacation! (One hint…check here for souvenirs…you can usually find some pretty good bargains. They offer a lot of sales).

If you are on Disney’s Dining Plan, be sure to check out Wolfgang Puck Express. Great food, but a bit pricy….becomes a really good deal on the dining plan, as it is a counter service credit!

As for the best time to go…when the parks are open, during the week, there seems to be less crowds. In the evenings the stores can be wall-to-wall people. During the day, it isn’t nearly as crowded. We always go during the day for our shopping, but we like to spend at least one evening as well, just for the general atmosphere. Grab a snack at Goofy’s and sit outside and people watch. I can’t think of many other places I would rather be!

Our favorite stores are World of Disney for general souvenir shopping, Goofy’s Candy Company (spend your snack credits here…great stuff for the trip home), and my absolute favorite is Disney’s Days of Christmas….I could spend hours here! The Lego Store is one that has kind of moved from our favorite list…again, with my kids being older we don’t spend quite as much time here, but when they were younger we put our time in for sure! ~ Stephanie R.

Ohh we love spending some time in DTD – if we have MYW ticket plusses usually combined with a trip to Disney Quest.

Places to Eat: the Earl of Sandwich is a favourite. The choice is great and they are pretty filling. We love to grab a table – inside or out depends on the heat – and take the weight off for a while. Its easy to chill out here and build up the strength for more shopping. And of course you can grab an ice cream at Ghiradelis for dessert – yummy.

Shopping: The Christmas Shoppe is a must. But you have to have a contingency plan for the hubby and kids :O) I can spend hours in here just looking and trying to decide which is really hard so I have to be able to send the hubby off to elsewhere because he is not quite as thrilled as I am. So I send him to the Pin Traders store.

World of Disney is great for just about everything but its huge and you will lose your other half so have a plan on where and what time to meet – unless of course you both have cells. Make sure you have your camera-it’s a good place to take photos in all those huge hats that they sell.

The Mr Potato Head stand is available at Once Upon a Toy and seems to have different items to other stores. You can buy the box but if there is just one or two pieces you need they do sell them to you separately.

LEGO statues – of course you have to take those pictures. And if you have kids and they need a break there is a play area where they can lose themselves for a while.

Weather: There is not much shelter at Downtown Disney, so if it looks like rain make sure you take those poncho’s with you in the bag. ~ Wendy H.


We love Downtown Disney, and no trip to the World is complete without a stop there! There is something for everyone, and if you have a day with no park tickets, we have no trouble spending the better part of a day here.

If we go down without annual passes, and have a special event party to go to, knowing we can get into MK at 4:00 p.m., we get up and dressed at a leisurely pace and head to Downtown Disney right around 9:00 a.m. or 9:30 a.m., as things are opening up. This is our favorite time to go, because you can get a parking space! You’ll find that in the evening or over the weekend, parking here can be as challenging as pulling your kidney through your nose 😉

The kids LOVE the Lego playground – even the 7 year old, who I thought was getting too old for Legos. She loves to build and race cars, walk around the different Lego stations to see what the pieces are, and she could easily spend an hour or more here, without exaggeration. The little one – 3 years old – plays on the playground itself, doing the slide, hiding in the house, etc.

When they have completely exhausted their mother, we head over to The World of Disney store. Far and away the best store anywhere on the planet, you can spend a LONG time brow beating your husband (oops! Did I post that outloud??) into making more room in the car for the ride home so you can buy more Mickey stuff. Seriously, there is something here for everyone, and even the littlest among you will enjoy just gazing upwards at the fabulously themed store.

My favorite shop in Downtown Disney is the Christmas shop, and while Jim usually takes the girls to check out pins or ride the carousel, I spend more time than I should admiring each and every ornament. We have a tradition of picking up one stuffed animal to add to our collection on our annual holiday trek to the World, and I make sure I check out each and every item here to make sure I find just the perfect plush character. Oh, who am I kidding – I know that the Radko ornaments are not stuffed, but I have to handle them all anyway – you can’t not look at everything here!

One of the best bargains on Disney property is the Earl of Sandwich in Downtown Disney, and we almost always head here for lunch. Two people can easily split a sandwich here, and my daughter loves the Earl’s Lemonade – a blend of Earl Grey tea and lemonade. Thank goodness for the fridge and microwave at the DVC properties, because I always come back with leftovers from lunch here.

We make one final stop at Basin on every trip. I often grab one of the pre-made gift baskets to keep in my closet at home for last minute hostess gifts or teacher gifts, and we always buy the chamomile soap for our youngest daughter, who has sensitive skin. If it’s a warm day and we have free time, the girls make a few passes through the fountain to get soaking wet!

If we’re coming here for an evening of browsing, we love Raglan Road for dinner – especially the live entertainment; and there’s nothing like a little dessert at Ghiradelli :)

The one not so hidden gem – our kids will stand for 30 minutes waiting to be spit on by Stitch outside of the World of Disney shop – they love it, and it’s so much fun to watch!

Downtown Disney is a must see on our Walt Disney World vacations! ~ Anna S

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