Hurricane Updates

Hurricane Updates

As Florida prepares for hurricanes, there will be a variety of changes and cancellations occurring. Check back here for hurricane updates, and always check with your travel provider for current policies.

 Disney Cruise Line Walt Disney World Universal Orlando

Disney Cruise Line Hurricane Updates

Currently, there are no hurricane updates at this time.

Walt Disney World Hurricane Updates

Currently, there are no hurricane updates at this time.


Walt Disney World Hurricane Policy

Below is the Walt Disney World hurricane policy for your reference.

What does it mean for my vacation plans if a hurricane warning is issued within 7 days of my arrival date?
If a hurricane warning is issued by the National Hurricane Center for the Orlando area—or for your place of residence—within 7 days of your scheduled arrival date, you may call in advance to reschedule or cancel your Walt Disney Travel Company Disney Resort Hotel Vacation Package and most room only reservations without any cancellation or change fees imposed by Disney.

If you have products and services provided by third-party suppliers included in your vacation—such as airlines, hotels, car rental agencies or vacation insurance companies—you will continue to be responsible for any non-refundable payments, as well as cancellation or change fees assessed by those suppliers. The policy does not apply to certain special events or dining experiences.
________________________________________
Will I be responsible for any cancellation or change fees or other amounts if a hurricane warning is issued within 7 days of my arrival date?
If a hurricane warning is issued by the National Hurricane Center for the Orlando area—or for your place of residence—within 7 days of your scheduled arrival date, you may call in advance to reschedule or cancel your Walt Disney Travel Company Disney Resort Hotel Vacation Package and most room only reservations without any cancellation or change fees imposed by Disney.

If you have products and services provided by third-party suppliers included in your vacation—such as airlines, hotels, car rental agencies or vacation insurance companies—you will continue to be responsible for any non-refundable payments, as well as cancellation or change fees assessed by those suppliers. The policy does not apply to certain special events or dining experiences.
________________________________________
If I reschedule my vacation to a different date because of a hurricane warning, will I be able to get my same accommodations?
If you are scheduled to arrive within 7 days of a hurricane warning, you may call us in advance to reschedule without a Disney imposed change fee. We cannot guarantee availability of similar accommodations for the new travel dates. All amounts you paid to Disney for rooms, theme park tickets, dining plans and other Disney products and services will be applied toward your new reservation.

Any discounts or special offers applicable to your original confirmed vacation will not apply to the rescheduled vacation travel dates. You are responsible for applicable package pricing for the new vacation dates.
The policy does not apply to certain special events and dining experiences.
________________________________________
I received a special offer when I booked my vacation with the Walt Disney Travel Company. If a hurricane warning is issued within 7 days of my arrival date and I reschedule, will I get the same special offer?
Only if an identical special offer is available for your rescheduled vacation dates. All amounts you paid to the Walt Disney Travel Company for rooms, park tickets, dining plans and other Disney products and services will be applied toward your new reservation.

Any discounts or special offers applicable to your original confirmed vacation may not apply to the rescheduled vacation travel dates. You are responsible for applicable package pricing for the new vacation dates.
This policy does not apply to certain special events and dining experiences.
________________________________________
If a hurricane warning is issued within 7 days of my arrival date and I want to cancel or reschedule my vacation, what should I do with my airline tickets?
If you booked your air travel through the Walt Disney Travel Company and you want to reschedule, we will attempt to rebook your air travel. However, you will be responsible for any cancellation or change fees imposed by the airline. If you did not book your air travel through the Walt Disney Travel Company, you should contact your airline.
________________________________________

Universal Orlando Resort

 


FREQUENTLY ASKED QUESTIONS

Q: What is your policy for travel during Hurricanes?
A: In the event that a hurricane warning is issued for the Orlando area or your place of residence, within seven days of your arrival, you can contact our team to reschedule or cancel your Universal Parks & Resorts Vacations hotel accommodations and Universal Orlando theme park tickets (booked directly with Universal Parks and Resorts) without any cancellation or change fees imposed.

If you have additional questions or need to change or cancel your travel plans, please contact a member of our Guest Contact Center team by calling 800-407-4275 or emailing reservations@universalorlando.com.

Additional elements including air, car rental or other theme park tickets are separate and not part of this policy.

If you booked your vacation package or tickets through a third-party travel agent or tour operator, please contact them directly for information regarding their cancellation or change policies.

Q: Will Universal Orlando Resort help cancel my airline, rental car and other third-party related elements?
A: Universal Orlando is only able to assist with cancellations on your Universal Parks & Resorts Vacations hotel accommodations and Universal Orlando theme park tickets (booked directly with Universal Parks and Resorts). Please contact airline, rental car and other third-party suppliers directly for these types of cancellations.

Q: If I booked my travel through a travel agent or tour operator will Universal Orlando help with canceling my trip?
A: Universal Orlando is only able to assist with cancellations on your Universal Parks & Resorts Vacations hotel accommodations and Universal Orlando theme park tickets (booked directly with Universal Parks and Resorts). Please contact your travel agent or tour operator directly for information regarding their cancellation or change policies.

Q: If a hurricane warning is issued within seven days of my arrival, what should I do?
A: In the event that a hurricane warning is issued for the Orlando area or your place of residence, within seven days of your arrival, you can contact our team to reschedule or cancel your Universal Parks & Resorts Vacations hotel accommodations and Universal Orlando theme park tickets (booked directly with Universal Parks and Resorts) without any cancellation or change fees imposed.

But that said, we want our guests to feel safe and always try to work with them one-on-one. If you have additional questions or need to change or cancel your travel plans, please contact a member of our Guest Contact Center team by calling 800-407-4275 or emailing reservations@universalorlando.com.

Q: Are the theme parks open at this time?
A: For updates, continue to check here, Universal Orlando’s Twitter (@UniversalORL), call 407-817-8990 or email guestservices@universalorlando.com.

Q: If I have additional questions where do I go?
A: Please contact a member of our Guest Services team by calling 407-817-8990 or emailing guestservices@universalorlando.com.

If you have additional questions or need to change plans, please contact a member of our Guest Services team by calling 407-817-8990 or emailing guestservices@universalorlando.com.

 

Comments are closed.