Hurricane Updates

Hurricane Updates

As Florida prepares for Hurricane Irma, there will be a variety of changes and cancellations occurring. Check back here for details, and always check with your travel provider for current policies.

 Disney Cruise Line Walt Disney World Universal Orlando

Disney Cruise Line Hurricane Updates

Based on the hurricane recovery efforts taking place in the Eastern Caribbean, Disney Cruise Line is making adjustments to the following itineraries:

Disney Fantasy – October 7 and October 21 Sailings
The October 7 and October 21 Disney Fantasy Eastern Caribbean sailings are being modified to include ports of call in the Western Caribbean. These revised sailings will now visit Cozumel, Mexico; George Town, Grand Cayman; Falmouth, Jamaica; and Castaway Cay.

Disney Fantasy – November 4 Sailing
The November 4 Disney Fantasy Eastern Caribbean sailing is being modified to include ports of call in the Western Caribbean. This revised sailing will now visit Cozumel, Mexico; Costa Maya, Mexico; George Town, Grand Cayman; and Castaway Cay.

Please know that further changes may be needed as the Caribbean islands continue to recover from the impacts of Hurricane Irma and Hurricane Maria. We will notify Guests should additional changes be necessary.

Should you have any questions related to a future reservation, please call us at 1-855-347-2784 or 407-566-7054.

Walt Disney World Hurricane Updates

SPECIAL EVENT UPDATES
Guests requiring assistance due to canceled Night of Joy on September 9 or Mickey’s Not-So Scary Halloween Party on September 10 should call (407) 939-7818 by January 31, 2018 between the hours of 7:00 AM and 11:00 PM., or email us at Ticket.Inquiries@DisneyWorld.com. Please have your tickets available so we may process your request for you as quickly as possible.


Walt Disney World Hurricane Policy

Below is the Walt Disney World hurricane policy for your reference.

What does it mean for my vacation plans if a hurricane warning is issued within 7 days of my arrival date?
If a hurricane warning is issued by the National Hurricane Center for the Orlando area—or for your place of residence—within 7 days of your scheduled arrival date, you may call in advance to reschedule or cancel your Walt Disney Travel Company Magic Your Way vacation package and most room only reservations without any cancellation or change fees imposed by Disney.

If you have products and services provided by third-party suppliers included in your vacation—such as airlines, hotels, car rental agencies or vacation insurance companies—you will continue to be responsible for any non-refundable payments, as well as cancellation or change fees assessed by those suppliers. The policy does not apply to certain special events or dining experiences.
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Will I be responsible for any cancellation or change fees or other amounts if a hurricane warning is issued within 7 days of my arrival date?
If a hurricane warning is issued by the National Hurricane Center for the Orlando area—or for your place of residence—within 7 days of your scheduled arrival date, you may call in advance to reschedule or cancel your Walt Disney Travel Company Magic Your Way vacation package and most room only reservations without any cancellation or change fees imposed by Disney.

If you have products and services provided by third-party suppliers included in your vacation—such as airlines, hotels, car rental agencies or vacation insurance companies—you will continue to be responsible for any non-refundable payments, as well as cancellation or change fees assessed by those suppliers. The policy does not apply to certain special events or dining experiences.
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If I reschedule my vacation to a different date because of a hurricane warning, will I be able to get my same accommodations?
If you are scheduled to arrive within 7 days of a hurricane warning, you may call us in advance to reschedule without a Disney imposed change fee. We cannot guarantee availability of similar accommodations for the new travel dates. All amounts you paid to Disney for rooms, theme park tickets, dining plans and other Disney products and services will be applied toward your new reservation.

Any discounts or special offers applicable to your original confirmed vacation will not apply to the rescheduled vacation travel dates. You are responsible for applicable package pricing for the new vacation dates.
The policy does not apply to certain special events and dining experiences.
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I received a special offer when I booked my vacation with the Walt Disney Travel Company. If a hurricane warning is issued within 7 days of my arrival date and I reschedule, will I get the same special offer?
Only if an identical special offer is available for your rescheduled vacation dates. All amounts you paid to the Walt Disney Travel Company for rooms, park tickets, dining plans and other Disney products and services will be applied toward your new reservation.

Any discounts or special offers applicable to your original confirmed vacation may not apply to the rescheduled vacation travel dates. You are responsible for applicable package pricing for the new vacation dates.
This policy does not apply to certain special events and dining experiences.
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If a hurricane warning is issued within 7 days of my arrival date and I want to cancel or reschedule my vacation, what should I do with my airline tickets?
If you booked your air travel through the Walt Disney Travel Company and you want to reschedule, we will attempt to rebook your air travel. However, you will be responsible for any cancellation or change fees imposed by the airline. If you did not book your air travel through the Walt Disney Travel Company, you should contact your airline.
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Universal Orlando Resort

 


FREQUENTLY ASKED QUESTIONS

Q: What is your policy for travel during Hurricanes?
A: In the event that a hurricane warning is issued for the Orlando area or your place of residence, within seven days of your arrival, you can contact our team to reschedule or cancel your Universal Parks & Resorts Vacations hotel accommodations and Universal Orlando theme park tickets (booked directly with Universal Parks and Resorts) without any cancellation or change fees imposed.

If you have additional questions or need to change or cancel your travel plans, please contact a member of our Guest Contact Center team by calling 800-407-4275 or emailing reservations@universalorlando.com.

Additional elements including air, car rental or other theme park tickets are separate and not part of this policy.

If you booked your vacation package or tickets through a third-party travel agent or tour operator, please contact them directly for information regarding their cancellation or change policies.

Q: Will Universal Orlando Resort help cancel my airline, rental car and other third-party related elements?
A: Universal Orlando is only able to assist with cancellations on your Universal Parks & Resorts Vacations hotel accommodations and Universal Orlando theme park tickets (booked directly with Universal Parks and Resorts). Please contact airline, rental car and other third-party suppliers directly for these types of cancellations.

Q: If I booked my travel through a travel agent or tour operator will Universal Orlando help with canceling my trip?
A: Universal Orlando is only able to assist with cancellations on your Universal Parks & Resorts Vacations hotel accommodations and Universal Orlando theme park tickets (booked directly with Universal Parks and Resorts). Please contact your travel agent or tour operator directly for information regarding their cancellation or change policies.

Q: If a hurricane warning is issued within seven days of my arrival, what should I do?
A: In the event that a hurricane warning is issued for the Orlando area or your place of residence, within seven days of your arrival, you can contact our team to reschedule or cancel your Universal Parks & Resorts Vacations hotel accommodations and Universal Orlando theme park tickets (booked directly with Universal Parks and Resorts) without any cancellation or change fees imposed.

But that said, we want our guests to feel safe and always try to work with them one-on-one. If you have additional questions or need to change or cancel your travel plans, please contact a member of our Guest Contact Center team by calling 800-407-4275 or emailing reservations@universalorlando.com.

Q: Are the theme parks open at this time?
A: At the moment, our park operations and hours are continuing as normal. At the same time, we are closely monitoring the weather. For updates, continue to check here, Universal Orlando’s Twitter (@UniversalORL), call 407-817-8990 or email guestservices@universalorlando.com.

Q: If I have additional questions where do I go?
A: Please contact a member of our Guest Services team by calling 407-817-8990 or emailing guestservices@universalorlando.com.

Q: Is Rock the Universe Cancelled?
A: Our Rock the Universe event will take place as planned on Friday, September 8. However, due to Hurricane Irma, the Saturday night Rock the Universe event will be cancelled. We are also cancelling the early morning Sunday Worship Service. Guests with tickets for Saturday night are welcome to attend Rock the Universe on Friday night. Click here for more info.

If you have additional questions or need to change or cancel your Rock the Universe plans, please contact a member of our Guest Services team by calling 407-817-8990 or emailing guestservices@universalorlando.com.