Official Universal Orlando Policies Visiting the Parks Dining at Universal Orlando Universal Orlando Resort Hotels

Whether you are a Lifetime Guest of the theme parks or planning your first trip, there are new things that every traveler should be aware of: the things you need to “know before you go.” Being informed and prepared is the best way to ensure a great vacation and positive memories for a lifetime at Universal Orlando Resort.

This page is designed to give you the best start on that magical trip! This page will be updated to reflect the most current information. Don’t want to go it alone? The agents at the Magic for Less Travel would love to be of assistance and at no additional cost to you!

Also, if you are just getting started, be sure to check out our Universal Orlando Vacation Planning page for more tips, tricks, and advice.

Know Before You Go – Universal Orlando Policies

For the official policies and procedures straight from Universal, visit the New Universal Orlando Policies & Procedures page.

Know Before You Go to Universal Orlando Visiting The Parks

To visit the theme parks, there are a few things you need to know before you go.

Limiting Park Attendance

Since there is no reservation system, there may be times when the parks reach capacity and entry will be halted – arriving early in the day is the best way to prevent this from happening to you. Guests can also call 407-817-8317 to see the most current capacity information.

Virtual Lines

Universal Orlando is currently offering virtual lines for a variety of attractions in Universal Studios and Islands of Adventure, and all attractions in Volcano Bay.

To join a virtual line, guests will need to log into their Universal Orlando account on the Universal app, tap Virtual Line, and select a time. We recommend taking a screen shot of your line QR as a back up, as you will need to have it scanned to enter the line at your appointed time.

Dining at Universal Orlando

Mobile Ordering

Mobile ordering is currently available at many dining locations throughout the resort. Guests can apply a passholder discount on mobile orders, but are unable to utilize Universal Orlando gift cards.

Mobile ordering is done through the Universal Orlando app.

Dining Reservations

For most restaurants inside the theme parks, dining reservations are available around 30 days in advance. Many City Walk and resort hotel restaurants accept reservations up to 90 days in advance.

To make reservations either visit this site or call 407-224-3663

Hotels

Staying in one of Universal Orlando Resort’s hotels offers more fun, more often, every day of your stay! Still looking for a room? Check out Universal’s latest deals!

• Portofino Bay Hotel
• Hard Rock Hotel
• Royal Pacific Resort
• Sapphire Falls Resort
• Cabana Bay Beach Resort
• Endless Summer Resort – Dockside
• Endless Summer Resort – Surfside Inn and Suites
• Aventura Hotel