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Disability Access Service – DAS

Disney Disability Access Service

What is DAS How to Get DAS How Does it Work FAQ

Disney Disability Access Service – DAS

The Disability Access Service – DAS – at Walt Disney World is a service created in order to minimize wait times for those who have special needs and cannot wait in the stand-by queue for attractions around Disney World. This service replaces the Guest Assistance Card program.

How to Get Disability Access Service (DAS)

Guests who need to utilize the Disability Access Service can get set-up one of two ways: either via a live video chat 2 to 30 days in advance, or at Guest Relations at the front of each theme park. Here, guests can get an individualized plan to make sure their day is magical. The DAS service is available for all guests who cannot wait in the standard queue lines, even if a disability is not obvious at first glance. Setting up DAS does require taking a picture of the guest utilizing the service. Once DAS has been issued it is valid for 60 days.

How Does Disney Disability Access Service (DAS) work?

Once a guest is signed up with the DAS system with Guest Relations, they will be able to manage the DAS through the My Disney Experience app. To find this part of the app, tap the “More” option at the bottom right of the welcome screen. Then, tap on the Disability Access Service (DAS) button to enter the self-selection flow. The tool can also be accessed from attraction detail screens. Guests are able to self-manage their return times here, but can also visit Cast Members at each attraction, of the Guest Experience team members located throughout the park.

Based on the current stand-by queue, the guest will then receive a return time to come back and experience the attraction without waiting in the line. This return time is valid throughout the rest of the day, however guests may only hold one return time at a time. When entering an attraction using DAS the guest with the DAS and their party will be admitted directly onto the attraction. The guest with the DAS pass must be present in order for anyone to experience the attraction without entering the normal queue.

Frequently Asked Questions

Where do I sign up for the Disney Disability Access Service?

  • Guest Relations at the entrance of each theme park.
  • Via a virtual consultation between 2 and 30 dats before your visit.

Who is eligible to receive the Disability Access Service?

  • Any guest with a disability that makes it difficult or impossible for them to wait in the normal queue for an attraction is eligible for DAS. Even if this disability is not obvious, guest relations will work to make your Disney experience as magical as possible. Guests do not have to provide a note from a doctor.
  • Guests in Wheelchairs or ECVs generally do not need a DAS unless some other disabilities are also present.

Once I’m signed up, how long is my DAS valid?

  • The DAS expires 60  days after first use.

Does the guest who was issued the DAS have to be present to experience an attraction with the service?

  • Yes

At Walt Disney World does the guest issued DAS have to be present to get a return time for an attraction?

  • No. Guests utilizing DAS do not have to be present to get a return time for an attraction, but they must be present before any member of the party can experience the attraction. Also, Disney recommends using the My Disney Experience to book return times.

Can guests also use Genie+, Individual Lightning Lanes, and Virtual Queues while also using the DAS?

  • Yes, These services do not impact the ability to use the DAS or get return times.

Visit our Walt Disney World with Special Needs page for more information on vacationing at Walt Disney World with Special Needs.

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