Disney Disability Access Service – DAS
The Disability Access Service – DAS – at Walt Disney World is a service created in order to minimize wait times for those who have special needs and cannot wait in the stand-by queue for attractions around Disney World. This service replaces the Guest Assistance Card program.
How to Get Disability Access Service (DAS)
Guests who need to utilize the Disability Access Service can get set-up at Guest Relations at the front of each theme park. Here, guests can get an individualized plan to make sure their day is magical. The DAS service is available for all guests who cannot wait in the standard queue lines, even if a disability is not obvious at first glance. Setting up DAS does require taking a picture of the guest utilizing the service. Once DAS has been issued it is valid for 14 days.
How Does Disney Disability Access Service (DAS) work?
Once a guest is signed up with the DAS system with Guest Relations, they will be issued a DAS card. To utilize the DAS at Disneyland guests visit a Guest Relations kiosk and set up attraction times, at Walt Disney World guests simply go to an attraction and show their card to the cast member at the entrance. Based on the current stand-by queue, the guest will then receive a return time to come back and experience the attraction without waiting in the line. This return time is valid throughout the rest of the day. When entering an attraction using DAS the guest with the DAS and their party will be admitted directly onto the attraction. The guest with the DAS pass must be present in order for anyone to experience the attraction without entering the normal queue.
Frequently Asked Questions
Where do I sign up for the Disney Disability Access Service?
- Guest Relations at the entrance of each theme park.
Who is eligible to receive the Disability Access Service?
- Any guest with a disability that makes it difficult or impossible for them to wait in the normal queue for an attraction is eligible for DAS. Even if this disability is not obvious, guest relations will work to make your Disney experience as magical as possible. Guests do not have to provide a note from a doctor.
Once I’m signed up, how long is my DAS valid?
- The DAS expires 14 days after first use.
Does the guest who was issued the DAS have to be present to experience an attraction with the service?
At Walt Disney World does the guest issued DAS have to be present to get a return time for an attraction?
- No. Guests utilizing DAS do not have to be present to get a return time for an attraction, but they must be present before any member of the party can experience the attraction.
Visit our Walt Disney World with Special Needs page for more information on vacationing at Walt Disney World with Special Needs.