Disney Cruise Line has announced that they will be providing some proactive measures for those who are concerned about the Coronavirus.
In a letter sent to those who will be sailing in the next few months, Disney let Guests know that they are taking proactive steps related to the Coronavirus and that they are closely following guidance from health officials and port of call authorities because the health and safety of Guests are crew is a primary focus. Disney Cruise Line is also committed to keeping Guests informed and updated, and they will be happy to address any questions you have both in advance of your cruise and once onboard.
According to the letter, the following guidelines have been updated to include temperature checks for all guests prior to boarding and additional guidance for guests sailing to The Bahamas and Jamaica. These guidelines are likely to continue to change over time as additional details become available:
- Any Guest or crew member who has traveled from, to or through China, including Hong Kong and Macau, South Korea, Italy, Iran or Japan, within 14 days of departure will not
be able to board our ships.
- Any Guest or crew member who has been in contact with someone from these areas, including guests with connecting flights in these locations, also will not be able to board, nor will anyone who has helped care for someone suspected of having or diagnosed with COVID-19, or who is currently subject to health monitoring for possible exposure. Guests who have air travel booked through Disney Cruise Line will automatically have their flights rebooked on an alternate route. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.
- As is always our practice, we screen all Guests and crew members before they board, and anyone who feels unwell with gastrointestinal or flu-like symptoms (fever over 100.4º F, chills, cough or difficulty breathing) will not be permitted to sail. Beginning Friday, March 6, all Guests and crew members will have their temperature checked by a
nurse with a no touch thermometer prior to boarding. Additional medical screening will be required for anyone with a temperature of 100.4º F or greater, and they along with their travel party may be unable to sail.
- If your cruise includes a stop in Nassau or Castaway Cay, please note that The Bahamas will not allow anyone to disembark in any Bahamian port if they have been to China, South Korea, Italy or Iran in the past 20 days prior to arrival. These guests and Crew Members may be able to sail but will be unable to visit The Bahamas.
- If your cruise includes a stop in Jamaica, please note that in addition to the locations noted above, officials there also will not allow guests who have traveled from, to or through Singapore within 14 days of arrival to disembark. These guests will be unable to sail.
If any of these situations apply to you, please contact Disney Cruise Line at 1-866-325-2112 or 407-566-3510 so that options can be discussed.
In addition, Guests who are scheduled to sail between now and May 31, 2020, can now change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for
a future sailing within 12 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply.
Guests will continue to be provided with information as this Coronavirus situation evolves and your patience and understanding is appreciated.